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Crisis Assistance Ministry

Crisis Assistance Ministry

Charlotte, NC

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Worried Grandma Finds Perfect Fit

A grandmother's love is a fierce combination of worry and tenacity. Thanks to you and Steve's Coats for Kids, Betty has two less worries after a devastating stroke put her family into financial crisis.

February 24, 2020

A grandmother’s love is a fierce blend of worry and tenacity. Grandmothers fight for their grandchildren, no matter what.

That’s what Betty is doing these days. She’s fighting to keep her “grandbabies” on track while she pushes forward through her own difficulties. After a devastating stroke, doctors said she might never walk again but she proved them wrong.

When the stroke happened, her adult daughter had to give up her job to nurse her back to health. As bills piled up, the family sought assistance at Crisis Assistance Ministry to keep the heat on, to make sure 9-year-old Zontrell had school uniforms, and to stay in their home until things got better.

Betty is regaining her independence now. She’s walking and caring for her grandchildren again. Her daughter found a new job and is back at work. But it’s still hard to make ends meet. And Betty worries about the impact on the boys.

Betty poses with her grandsons who are wearing warm coats they selected free-of-charge from Crisis Assistance Ministry's Free Store.
Betty and her two grandsons, Zontrell and Zontrae, visited Crisis Assistance Ministry for warm coats thanks to the community’s generosity.

Zontrell is a good student who loves the science of weather and Zontrae is a joyful 4-year-old who looks up to his big brother. She worries about whether they will have enough to stay focused, work hard, and build a better future for themselves.

When cold weather finally arrived, she was concerned about them staying warm at the bus stop through the winter. That’s when Steve’s Coats for Kids stepped in.

Thanks to the generous support of the community, Betty and her “boys” were able to shop free-of-charge for warm winter coats. At first, it was a bit overwhelming. But, then the perfect coats seemed to stand out among the thousands of donations available at Crisis Assistance Ministry.

Image serves as link to view video on WSOC TV's site. Image shows Betty and her grandsons on the sidewalk with coats they selected free-of-charge at Crisis Assistance Ministry.
Watch the story on WSOC TV’s website.

Betty and her family are just one of the more than 80 families who shop free-of-charge for clothing and essentials here each day.

Filed Under: Agency News, Customer Stories Tagged With: #stevescoatsforkids, Betty, Customer, Free Store, WSOC TV

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Crisis Assistance Ministry

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  • (704) 371-3001
  • 500-A Spratt St.
    Charlotte, NC 28206
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    EIN 56-1416719
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crisisassistmin

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When the basics are free, the rent gets paid. 💵

Shopping at the Free Store means parents can use limited dollars on housing, medicine, or gas instead of clothes and dishes.

Donated items turn into breathing room for families trying to stay housed - drop off your gently used or new items or shop our Amazon gift registry today!

crisisassistmin

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🧾 Live in Mecklenburg County and need help filing your taxes? Today is your last chance to join a TAX-A-THON. Walk-in only at Ascend Nonprofit Solutions.

crisisassistmin

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Congratulations to Sil Ganzó, from @ourbridgeforkids, for being named the 2025 Charlotte Woman of the Year!

At Crisis Assistance Ministry, we are honored to see her recognized alongside two leaders from our own history: founding CEO Caroline Love Myers and current CEO Carol Hardison who were both named Charlotte Woman of the Year.

All three women share a powerful common thread: they listen closely to neighbors who are often overlooked, create spaces where every family can belong, and turn urgent community needs into lasting change for Charlotte.

We are deeply honored to share this legacy and to celebrate Sil Ganzó as the 2025 Charlotte Woman of the Year.

crisisassistmin

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Years after getting help to keep a roof over her kids’ heads, Jennifer now leads Wells Fargo volunteer teams in our Free Store. The same place that once helped her through a hard season is where she now shows up for other families.

Want to see why serving here means so much to her?
👉 Read her full story at (link in bio).

crisisassistmin

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Zoom in to read 🔍

Swipe through and share this love-letter series to honor the people quietly holding our community together.

crisisassistmin

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#WorldHealthDay, but make it spring cleaning. 🌱

Our Free Store helps neighbors find clothes, shoes, and everyday essentials—without spending a dime—so they can put more toward rent, meds, and keeping the lights on.

Freshen your closet, boost a family’s health. Want to see how the Free Store works and what we’re stocking this season?

Head to our bio to learn more and find out how your spring clean‑out can help fill the shelves. 💛

crisisassistmin

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Name a better group activity than pulling up with @presenthelpmovement to inspect donations and stock shelves at @crisisassistmin. We’ll wait. 🙌🏽

These volunteers are making it easier for neighbors to find what they need—for free—at @crisisassistmin.

Got a group that wants to do some good together? Come volunteer with us. 💛 (Link in the usual place 😏)

crisisassistmin

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This is our official statement regarding the recent post. There’s more to the story than what appeared on your screen.

Thank you for standing beside us as we unpack it.

crisisassistmin

Open post by crisisassistmin with ID 18117436780641695
If you’re looking for our impact, follow the lines.

Each ribbon on this carousel leads to one way neighbors, donors, and volunteers kept Charlotte families stable in FY 2025:

1️⃣ 43,927 neighbors received help when they needed it most.
2️⃣ 1.7 million items of clothing, household goods, and appliances were distributed free of charge.
3️⃣ $3.6 million in emergency rent assistance helped prevent eviction and homelessness.
4️⃣ 100% of Financial Empowerment graduates remained housed 12 months later.
​
These aren’t just numbers. They are meals on tables, lights that stayed on, and leases that didn’t get broken.

👉 Swipe through, follow a line, and see how your support keeps Charlotte families housed, hopeful, and moving forward.

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