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Crisis Assistance Ministry

Crisis Assistance Ministry

Charlotte, NC

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A Winter’s Warm Embrace

January 15, 2025

With Charlotte waking up to frost clinging to windshields, dew clinging to grass, and a hint of snow dusting the sidewalks for the first time in years, last week was a stark reminder that some of our neighbors struggle to stay warm. Thankfully, December brought hundreds of volunteers who shared their time with Crisis Assistance Ministry to ensure Charlotte-Mecklenburg families have the essentials to stay warm and stabilize their housing through the cold winter months.

During the final days of 2024, the community also celebrated the annual WSOC TV 9 Coats for Kids Collection Day, formerly Steve’s Coats. This annual event collects thousands of warm coats from caring community members for distribution, free of charge, to families throughout the Charlotte-Mecklenburg region. Each year volunteers sort, organize, and distribute new and lightly used donated coats to protect our neighbors from the winter chill on cold drafty days.

True Homes Celebrates Annual US Day

Since 2018, True Homes has celebrate “US Day” by giving back to families served here. Their team consistently impresses our neighbors with their diligence—ready to work and serve the community in the most urgent and meaningful ways.

This year, there were familiar faces and new additions to the team. This group really came through for families served at Crisis Assistance Ministry by taking coats off the U-Haul truck, consolidating and sizing them, and even helping unload a surprise truck that delivered 602 larger-sized coats from WSOC TV 9 Coats for Kids Collection Day.

“It’s always a pleasure to serve alongside you and your staff. Thank you for creating an engaging and welcoming environment for our associates to serve,” said Jake Kennedy, Builders Bridge Program Director. True Homes volunteers were exceptional and clearly enjoyed their experience helping their neighbors.

First Presbyterian Church Brings Warmth

First Presbyterian Church is no stranger to Crisis Assistance Ministry’s mission. With monthly shifts throughout the year, this group also joined in the efforts to keep Charlotte-Mecklenburg families warm. Volunteering in Free Store Production, they helped inspect and organize the coats collected at WSOC TV 9 Coats for Kids Collection Day. Their help ensured families could access warm coats in the store and Partner Agencies could pick up batches of coats for neighbors they serve. First Pres volunteers even helped prepare for “pop up shops” serving individuals through partner Roof Above.

At Crisis Assistance Ministry, there are countless volunteer opportunities ranging from Free Store Assistant, Donation Door Attendant, Breakfast Ministry, and Free Store Production. On average 120 families seek help here daily, with children under 18 making up 41% of those benefiting from Crisis Assistance Ministry’s stability services. In Mecklenburg County residents receive more than 1.6 million items, free of charge, annually. Nearly every item is touched by one or more volunteers as it makes its way from donor to recipient.

Their tireless efforts, whether sorting coats for WSOC TV 9 Coats for Kids or assisting in Free Store Production, directly impact the lives of families facing hardship. By providing essential resources and support, volunteers empower individuals and families to overcome challenges and build a brighter future.

How You Can Help

Volunteers are the lifeblood of Crisis Assistance Ministry. They pour their hearts and souls into supporting programs that provide essential assistance to families facing hardship, empower our neighbors to build a brighter future, and encourage a community that truly understands the challenges of financial stability. Whether you are seasoned pro or just starting your volunteer journey, Crisis Assistance Ministry invites you to join in supporting our neighbors in Charlotte-Mecklenburg.

Gather a group of friends, colleagues, or neighbors and sign up to volunteer together. Or, if you prefer, come alone and be warmly welcomed by our team.

Volunteer

The mission of Crisis Assistance Ministry is to help and advocate for people in financial crisis, helping them move toward self-sufficiency.

Filed Under: Volunteer Stories Tagged With: 50, First Presbyterian Church, Steve’s Coats, True Homes, Volunteers, WSOC TV 9 Coats for Kids

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Recent Posts

  • Group of people standing and talking in the Crisis Assistance Ministry lobby during the 2025 alumni eventCrisis Assistance Ministry Welcomes New Board Members 
  • A Tale of Two Customers 
  • The Cycle of Poverty, Eviction, and Mental Illness
  • New Report Reveals Deepening Pressure on Charlotte Mecklenburg Families 
  • The Benefits Cliff: When Progress Costs Too Much

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Crisis Assistance Ministry

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  • (704) 371-3001
  • 500-A Spratt St.
    Charlotte, NC 28206
  • Tax ID:
    EIN 56-1416719
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crisisassistmin

Open post by crisisassistmin with ID 18440646022139634
Help us welcome our newest Board members: Sherry Ferguson, Jay Herring, and Allison Hoffman. 💛

Our Board is a volunteer group of community leaders guiding housing stability and financial assistance work across Charlotte‑Mecklenburg. They bring expertise from finance, healthcare, housing, law, and grassroots organizing, all grounded in a shared commitment to neighbors in financial crisis.

New Board member Allison Hoffman put it this way:

“It is such an honor to join the amazing board at Crisis Assistance Ministry. I'm looking forward to learning more about the important work they are doing in our community, and raising awareness about the financial hardships our neighbors are facing.”

We are grateful for Sherry, Jay, and Allison’s time, talents, and heart for this mission.

crisisassistmin

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Spring cleaning meets summer sun. 🌼☀️ This week’s most needed items on our Amazon Wishlist are Fabuloso and sunscreen, helping neighbors keep their homes fresh and their families protected as warmer days approach.

Scan the QR code in the graphic or use the link in our bio to shop our wishlist and have essentials sent directly to Crisis Assistance Ministry. Every item you give makes a real difference for a local family. 💛

crisisassistmin

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Change happens when we show up and speak out.

Earlier this week, Carol Hardison @carolinthehouse stood before @cltgov  City Council to support “The People’s Budget” – a vision for a city budget that centers care, dignity, and justice for all of Charlotte, not just a few.

Every day, we see neighbors pushed to the brink by rising housing costs, low wages, and impossible choices. In the last fiscal year, 52,625 evictions were filed in Mecklenburg County.

Carol uses her voice publicly and consistently so those realities are not ignored, calling for investments in housing stability and the services families rely on. Leadership means being willing to be seen, to listen, and to speak up for those who are too often left out of the conversation. We are grateful to have a leader who does exactly that for our entire community. 💛

crisisassistmin

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According to a national study, renters who believe they’re likely to be evicted in the next two months have more than double the odds of experiencing depression and anxiety compared with renters who feel secure in their housing.

Even the threat of losing a home can keep families up at night. This Mental Health Awareness Month and Affordable Housing Month, we’re working so that more Mecklenburg County neighbors can worry less about eviction and focus more on healing.

crisisassistmin

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This could have been a novel full of obstacles, but it’s a real story of hope, resilience, and strength.

In “A Tale of Two Customers,” Mandy and Shawn walk through the same lobby at Crisis Assistance Ministry carrying very different burdens and find the same open door to help and a way forward. Their journeys reflect what so many of our neighbors face when life unravels: past‑due notices, hard choices, and the fear of losing home and stability.

But there’s light at the end of the tunnel.

During our Challenge Match, every dollar you give is matched dollar for dollar, so your generosity goes twice as far—twice the help, twice the impact, twice the hope—for families like Mandy’s and Shawn’s. Tap the link in our bio to read “A Tale of Two Customers” and make your matched gift today.

crisisassistmin

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This group surprised us in the best way 💛

The Child First team from Children’s Home Society of North Carolina showed up with a gentle approach and fierce tenacity, carefully inspecting donations that will soon support local families — and somehow made it all look fun and effortless at the same time. We’re so grateful for partners whose mission to strengthen children and families aligns so closely with ours, and we can’t wait to welcome them back again soon.

crisisassistmin

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We’ve been looking for you everywhere — our favorite financial supporter! We checked X, we peeked at Bluesky, and look at that … we finally found you here on Instagram. 

Every dollar you give to our Challenge Match is matched dollar for dollar (up to $1 million!) turning one act of generosity into two. Your gift goes twice as far: twice the help, twice the impact, twice the hope for neighbors who are doing everything they can to keep the lights on and a safe place to call home.

Ready to make your generosity do double duty?

🔁 Your donation is matched 1:1
❤️ Twice the impact for families in crisis
📲 Give today and help keep the lights on, the rent paid, and hope alive

Tap the link in our bio to donate now and watch your gift be doubled for our community.

crisisassistmin

Open post by crisisassistmin with ID 18089886851462106
Then: median rent around $145.
Now: about $1,600.

Wages didn’t keep up. Housing costs did.
Neighbors we serve today earn about $25,000 a year and spend most of it just to stay housed.

Since 1975, 2.5 million people have found help here when the math just didn’t work anymore.

The year changed. The zip codes changed.
The need for a safety net in Charlotte didn’t.

crisisassistmin

Open post by crisisassistmin with ID 17919929730353761
Children’s mental health isn’t always shaped by school, friends, and family—sometimes it starts with a notice on the door, a packed suitcase, and another bedroom they’ll only sleep in for a few months.

Help keep children safely housed by supporting Crisis Assistance Ministry’s Challenge Match. Your gift will be matched dollar for dollar (up to $1M) and will support a neighbor who’s choosing between essentials and rent. Link in Bio

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