Common Questions: Furniture

Who is eligible to receive furniture and appliances at no cost through the Furniture Bank?
Households must be referred by a caseworker or social worker at a partner agency and provide their own pick-up transportation.  No walk-ins are permitted.  There are limits to the number of times households may receive assistance.

Is the furniture new?
Not usually.  Most of our furniture is gently used and donated by the community. Individuals, businesses, universities, hotels and motels donate gently used furniture to ensure that no one in our community is forced to sleep on the floor or prevented from gathering for a family meal.

Are the mattresses sanitized?
Yes. All mattresses are either new or sanitized before they are distributed to customers.

Where are you located?
333 Dalton Avenue. 

What time should I come?
Hours of operation are Tuesday - Saturday 10 a.m. to 4 p.m.  But you will need to be referred by a partner agency and call to verify your referral has been received and approved before visiting the warehouse.  If you are receiving beds/mattresses, you should call for an appointment once your referral has been received and approved.

Do you deliver to me?
No.  We invite you to come to the Furniture Bank and select your furniture yourself.   Please bring along someone to help you load, secure, and transport your furniture on the day you shop.

How often can I come?
If you do not find the items you need, you may come up to two times within 90 days of your referral.

How can I give to the Furniture Bank?
New and gently used furniture and appliances are always welcome. 

How can I volunteer at the Furniture Bank? 
There are a variety of volunteer opportunities available including administrative support, furniture pick up, helping customers select their items, and much more.

How can I contact the Furniture Bank?  Call 704.371.3001 or email