Leadership Team


Carol Hardison - Chief Executive Officer
704.371.3000, ext. 113

Carol Hardison is the second executive of Crisis Assistance Ministry. Her job is to ensure the mission of the agency is carried out through work with the Board of Directors, staff, volunteers, and donors. She came to Crisis Assistance Ministry in 2000 after 18 years at Duke Energy Corporation as a manager and consultant in the Information Technology Department. Her lifelong passion for helping those in poverty is being fulfilled through her work at Crisis Assistance Ministry.

Steven Chastain - Chief Operating Officer
704.371.3000, ext. 122

Steven Chastain is responsible for agency operations including safety, security, facilities, strategic planning, and executive operations.  He joined the agency after a successful career in the United States Navy and holds a Bachelor of Science in Communications from Queens University of Charlotte.

Mike Davis - Chief Advancement Officer

Mike Davis is responsible for all fundraising, volunteer management, and material goods donors functions.  He joined the agency in 2014 after serving in development roles at Penland School of Crafts and McColl Center for Art + Innovation.  Prior to entering nonprofit work, Mike spent 20 years in banking at what is now Wells Fargo.  He is a graduate of the University of North Carolina at Charlotte.

Liana Humphrey - Chief Marketing and Communications Officer 

Liana Humphrey leads the communications and civic engagement functions which educate the community about the impact of poverty and inspire them to action. Liana joined the team in 2018 following seven years with Bank of America and eleven years at local, regional, and national nonprofits focused on financial self-sufficiency and economic mobility. She earned her bachelor's degree from the University of Hull, England and a Master of Business Administration from the Fuqua School of Business at Duke University.

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Ashley Medford - Chief Human Resources Officer

Ashley Medford is responsible for leading human resources and stewarding the agency’s strategic priority to “foster a culture that engages and rewards staff – our number one asset”.  Ashley joined Crisis Assistance Ministry in 2012 after having served in various human resources management and information technology positions.  She holds undergraduate degrees in Business Administration and Information Systems from Reinhardt University, and a Masters in Human Resources Management from Webster University. 


Tchernavia Montgomery - Chief Program Officer
704.371.3001, ext. 115

Tchernavia Montgomery leads the team which serves nearly 200 people per day who seek assistance with basic needs including emergency rent or utility payments, clothing, household goods, furniture, beds, and appliances. A licensed clinical social worker, she joined the team in 2018 with 14 years of experience in human services and behavioral health including roles with Atrium Health and the UNC Charlotte School of Social Work. Tchernavia earned both a bachelor's and a master's degree from the School of Social Work at UNC Charlotte.


Tim Ryan - Chief Financial Officer
704.371.3001, ext. 130

Tim Ryan leads business and financial operations for the agency, overseeing in excess of $13 million in financial transactions yearly. Before joining the agency in November 2016, he served as Chief Financial and Operating Officer at TRUPOINT Partners in Charlotte. Tim is a graduate of Babson College. He is an avid reader who also enjoys running and spending time with family and friends.


Sue Wright - Chief Information Officer
704-371-3001, ext. 189

Sue Wright is responsible for all agency information technology (IT) strategy and computer systems and managing strategic projects. Sue joined the agency in 2013 after 15 years in IT consulting and project management. She is a graduate of Appalachian State University.