Online Portal Training
Approved Partner Agencies may request assistance on behalf of their customers through an online portal designed for this purpose. Once an organization has completed the Partner Agency Agreement form and is approved as an authorized partner, individual staff must complete video training to receive their unique individual URL for portal access. If you have questions about being a Partner Agency, Partner Agency staff is available Monday – Friday 8:30 am – 5:00 pm, except holidays.
Please register prior to completing the training below.
If you have not completed your training registration form, please do so before viewing training videos.
Financial Assistance
On-Demand Video Training
Training Resources
- Download updated Training Manual for online financial assistance submissions (updated as of December, 2020)
- Download the FAQ for online financial assistance submissions
- Review sample completed forms for specific types of financial assistance
- Consent to Release Information SAMPLE completed attachment
- Client Eligibility Checklist SAMPLE completed attachment
- Energy Assistance Application SAMPLE completed attachment
- All of the above documents in one PDF
Furniture and Appliances
Note: Furniture is being phased out by Fall 2023.
On-Demand Video Training
Training Resources
- Download updated Training Manual for online furniture and appliance submissions
- NOTE: Crisis Assistance Ministry is phasing out Furniture services, but will continue to offer Appliances through this same process of referral based on availability of appliances at the time of the request.