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Crisis Assistance Ministry

Crisis Assistance Ministry

Charlotte, NC

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Customer Advocates

Deborah stands to speak holding her notes in a decorated conference room.

May 20, 2022

Deborah: Growing Stronger As An Advocate

When we last looked in on Deborah, she was emerging from a time of crisis with a renewed sense of her purpose. Today, she’s thriving as a Customer Advocate sharing her story. And every time she does, she becomes a little bit stronger.

Filed Under: Advocacy, Customer Stories, Volunteer Stories Tagged With: Customer Advocates, Deborah, Poverty Simulations, Virtual Poverty SImulations, Volunteer

July 15, 2021

Shavonna’s Next Chapter

Last year, Shavonna’s family struggled through chronic illness, furloughs, COVID-precautions, and more. But Shavonna’s story is bigger than that. She’s a survivor, a mother, a teacher, a caregiver. She’s someone who encouraged others to fulfill their potential while questioning her own. Until now.

Filed Under: Customer Stories Tagged With: Civic Engagement, Customer, Customer Advocate, Customer Advocates, Shavonna

June 8, 2019

Finding a Voice and a Way Forward, with Your Help

For over twenty years, Sheila worked at the same fast food restaurant, making salads for little more than minimum wage. After all that time, she earned just a dollar an hour more than the day she started. When a cut in her hours brought her to Crisis Assistance Ministry seeking assistance, her path began to change.

Filed Under: Customer Stories Tagged With: Customer, Customer Advocates, Economic Mobility, Empowerment, Utilities

June 4, 2019

“Don’t Feel Sorry for Me”

A recent discussion and training session brought together college-aged interns with community advocates who have experienced life on the bottom rung of the economic ladder in Charlotte. The wide-ranging conversation allowed participants to put themselves in the shoes of the people they will serve and to think a bit differently about the lives of people in poverty.

Filed Under: Advocacy Tagged With: Civic Education, Customer Advocates, Gene Nichol, James Abro, Poverty, Wes Moore

May 13, 2019

Welcome Our Newest Graduates

On May 4, Crisis Assistance Ministry joyfully celebrated the graduations of a new class of Customer Advocates. New graduate Kimberly reflected on her journey from customer to empowered advocate saying: “I have found my voice and will utilize it to the best of my ability to help families like mine understand that there is hope, that life happens to everyone, and that we must not give up but continue to move forward.”

Filed Under: Advocacy, Agency News, Customer Stories Tagged With: Brittany, Customer Advocates, Economic Mobility, Graduation, Kimberly, William

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  • 500-A Spratt St.
    Charlotte, NC 28206
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