Leadership Team

Carol Hardison

Chief Executive Officer

Carol Hardison is the second executive of Crisis Assistance Ministry. Her job is to ensure the mission of the agency is carried out through work with the Board of Directors, staff, volunteers, and donors. She came to Crisis Assistance Ministry in 2000 after 18 years at Duke Energy Corporation as a manager and consultant in the Information Technology Department. Her lifelong passion for helping those in poverty is being fulfilled through her work at Crisis Assistance Ministry.

Carol Hardison Headshot Outside Crisis Assistance Ministry Building

Steven Chastain

Chief Culture Officer

Steven Chastain oversees the people and processes that impact the culture experienced by staff, in alignment with agency values. He joined the agency after a successful career in the United States Navy and holds a Bachelor of Science in Communications from Queens University of Charlotte.

Jackie Cunningham

Director, Customer Service & Welcoming Experience

Jackie Cunningham provides leadership for customer service operations to ensure a welcoming and dignified experience for all customers, visitors, and guests of the agency. A native Charlottean, she joined the agency in 1994 and received Human Services certification from CPCC. Jackie has a passion for serving those in the community who have basic needs, and she has made it her life's work.


Mike Davis

Chief Advancement Officer

Mike Davis is responsible for fundraising and major donor relationships. He joined the agency in 2014 after serving in development roles at Penland School of Crafts and McColl Center for Art + Innovation. Prior to entering nonprofit work, Mike spent 20 years in banking at what is now Wells Fargo. He is a graduate of the University of North Carolina at Charlotte.

Ashley Medford

Chief Housing Stability Officer

Ashley Medford oversees the people and processes that deliver emergency financial assistance and economic mobility support services to ensure housing stability for Mecklenburg County families. Ashley joined Crisis Assistance Ministry in 2012 after having served in various human resources management and information technology positions. She holds an undergraduate degree in Business Administration and Information Systems from Reinhardt University and a Master of Arts in Human Resources Management from Webster University.

Bonnie headshot

Bonnie Tiernan

Interim Chief Marketing Officer

Bonnie Tiernan oversees the team responsible for internal and external communications, volunteer management, community partnerships, and civic engagement. Bonnie is bilingual and has served in multiple capacities since joining the agency in 2004. She is a graduate of UNC Charlotte with degrees in Sociology and Spanish.

Tim Ryan

Chief Financial Officer

Tim Ryan leads business and financial operations for the agency, overseeing in excess of $13 million in financial transactions yearly. Before joining the agency in November 2016, he served as Chief Financial and Operating Officer at TRUPOINT Partners in Charlotte. Tim is a graduate of Babson College. He is an avid reader who also enjoys running and spending time with family and friends.


Sue Wright

Chief Information Officer

Sue Wright is responsible for developing and executing the agency’s technology strategy, overseeing day-to-day information technology (IT) operations, and managing strategic projects. A graduate of Appalachian State University, Sue joined the agency in 2013 after 15 years in IT consulting and project management and is passionate about connecting people, processes, and systems to deliver customer-centric solutions.