Carol Hardison
Chief Executive Officer
Carol Hardison is the second executive of Crisis Assistance Ministry. Her job is to ensure the mission of the agency is carried out through work with the Board of Directors, staff, volunteers, and donors. She came to Crisis Assistance Ministry in 2000 after 18 years at Duke Energy Corporation as a manager and consultant in the Information Technology Department. Her lifelong passion for helping those in poverty is being fulfilled through her work at Crisis Assistance Ministry.
Steven Chastain
Chief People and Culture Officer
Steven Chastain oversees the people and processes that impact the culture experienced by staff, in alignment with agency values. He joined the agency after a successful career in the United States Navy and holds a Bachelor of Science in Communications from Queens University of Charlotte.
Jackie Cunningham
Chief Customer Experience Officer
Jackie Cunningham provides leadership for customer service operations to ensure a welcoming and dignified experience for all customers, visitors, and guests of the agency. A native Charlottean, she joined the agency in 1994 and received Human Services certification from CPCC. Jackie has a passion for serving those in the community who have basic needs, and she has made it her life's work.
Shelly Biby
Chief Advancement Officer
Shelly Biby brings more than two decades of experience in nonprofit leadership, fundraising, and strategic communications to her role as Chief Advancement Officer at Crisis Assistance Ministry. A passionate advocate for economic mobility, Shelly leads the agency’s advancement efforts to build meaningful partnerships and secure vital resources in support of its mission. Shelly is deeply committed to fostering collaboration that uplifts neighbors in crisis and creates lasting change.
Matt Sharp
Interim Chief Housing Stability Officer
Matt Sharp is a fractional operations specialist who helps growing nonprofits tackle operational challenges for sustainable growth. Originally from Vermont, Matt moved to Charlotte after finishing his bachelor's degree in Hotel & Resort Management and his MBA from Southern New Hampshire University. He brings over 19 years of experience in the nonprofit and higher education sectors, drawing on his time as the former COO of a nonprofit that served individuals experiencing homelessness and poverty, and as the Director of Student Involvement & Leadership at Johnson & Wales University.
Sue Wright
Chief Technology and Financial Operations Officer
Sue Wright is responsible for developing and executing the agency’s technology strategy, overseeing day-to-day information technology (IT) operations, and managing strategic projects. A graduate of Appalachian State University, Sue joined the agency in 2013 after 15 years in IT consulting and project management and is passionate about connecting people, processes, and systems to deliver customer-centric solutions.