Executive Leadership Team

Carol Hardison

Chief Executive Officer

Carol Hardison is the second executive of Crisis Assistance Ministry. Her job is to ensure the mission of the agency is carried out through work with the Board of Directors, staff, volunteers, and donors. She came to Crisis Assistance Ministry in 2000 after 18 years at Duke Energy Corporation as a manager and consultant in the Information Technology Department. Her lifelong passion for helping those in poverty is being fulfilled through her work at Crisis Assistance Ministry.

Carol Hardison Headshot Outside Crisis Assistance Ministry Building

Steven Chastain

Chief Culture Officer

Steven Chastain oversees the people and processes that impact the culture experienced by staff, in alignment with agency values. He joined the agency after a successful career in the United States Navy and holds a Bachelor of Science in Communications from Queens University of Charlotte.

Jackie Cunningham

Chief Customer Experience Officer

Jackie Cunningham provides leadership for customer service operations to ensure a welcoming and dignified experience for all customers, visitors, and guests of the agency. A native Charlottean, she joined the agency in 1994 and received Human Services certification from CPCC. Jackie has a passion for serving those in the community who have basic needs, and she has made it her life's work.

Adam Cline

Adam Cline

Chief Advancement Officer

Adam Cline is responsible for leading the philanthropic strategy of the agency, growing support of the mission, and engaging the community through gifts of time, talent, and treasure. He joined the agency in 2016 and brings over two decades of expertise in development and nonprofit leadership. He is a graduate of the University of North Carolina at Chapel Hill and is a Certified Fund Raising Executive.

Ashley Medford

Chief Housing Stability Officer

Ashley Medford oversees the people and processes that deliver emergency financial assistance and economic mobility support services to ensure housing stability for Mecklenburg County families. Ashley joined Crisis Assistance Ministry in 2012 after having served in various human resources management and information technology positions. She holds an undergraduate degree in Business Administration and Information Systems from Reinhardt University and a Master of Arts in Human Resources Management from Webster University.


Tim Ryan

Chief Financial Officer

Tim Ryan leads business and financial operations for the agency, overseeing in excess of $13 million in financial transactions yearly. Before joining the agency in November 2016, he served as Chief Financial and Operating Officer at TRUPOINT Partners in Charlotte. Tim is a graduate of Babson College. He is an avid reader who also enjoys running and spending time with family and friends.

Sue Wright

Chief Information Officer

Sue Wright is responsible for developing and executing the agency’s technology strategy, overseeing day-to-day information technology (IT) operations, and managing strategic projects. A graduate of Appalachian State University, Sue joined the agency in 2013 after 15 years in IT consulting and project management and is passionate about connecting people, processes, and systems to deliver customer-centric solutions.