Crisis Assistance Ministry

Charlotte, NC

Impact

By the Numbers

fiscal year ending June 30, 2022

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Individuals Served

More than 40,000 individuals were served in person or through local partnerships. 

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Average Financial Assistance per Emergency

On average, a family received $687 in rent and/or utility assistance.

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Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Customer Stories

Summer Adventures Made Possible By You

Antonio and Angel were among 50+ local youngsters who headed off to traditional summer camp or college exploration camp this summer with the help of the community.  Wayfinders, a local nonprofit organization, funds summer activities for these students and matches them with year-round mentors from fourth grade through high school graduation. On their journey, they carried an array of clothing, toiletries, blankets, and other essentials found during a special shopping day at Crisis Assistance Ministry’s Free Store.

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Overcoming Challenges, Reclaiming Purpose

After watching dementia slowly take her mother, battling her own depression, and ultimately retiring due to health difficulties, things got hard for Deborah. Loss of income and grief overtook her, and before long she was, in her own words, “sitting alone in the dark, with no lights, no food, and too much pride to ask anyone for help.”

That’s when the master’s prepared social worker found herself somewhere she never imagined: sitting across the desk from another social worker, seeking help to dig herself out. There, she remembers being met with kindness, concern, and hope.

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Sharing Hope, Warmth, & Light

Thank you for believing in me. Thank you for seeing me past my circumstances because I’ve come out on the other side.

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Thank You For Believing in Me

As the holiday season approaches, I want to thank you for believing in me.
Though you probably never met me, my family and I have you to thank for the hope, warmth, and light we will share over the coming months.

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Army Vet Finds Welcome Relief from Summer Heat

In the sweltering summer, George found welcome relief for he and his eight-year-old son with an air conditioner through Crisis Assistance Ministry and Electrolux.

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Haley’s New Friend

Rising fifth-grader Haley knows what she wants. Accompanied by her mother, she combs the aisles of Crisis Assistance Ministry’s Free Store looking to find just what she needs for her upcoming trip to camp.
An avid reader, Haley is among 150+ area scholars who will attend overnight camp this summer with the help of Wayfinders.

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Free Clothing, Household Goods & Furniture Distributed

Mecklenburg County residents received more than 500,000 items free-of-charge.

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Value of Free Clothing, Household Goods, & Furniture

More than 500,000 items were distributed at a value exceeding one million dollars.

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Amount of Every Dollar Allocated toward Programs

Nearly 91 cents of every dollar donated directly supports programs supporting our neighbors in need.

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.

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Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,790 compared to $4,850, the average for Mecklenburg County. 

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Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 67% of their income obligated to pay rent and utilities.

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Emergency Housing Assistance

Your generosity enabled families in need to receive $5,033,899 in emergency housing assistance.