Impact

By the Numbers

fiscal year ending June 30, 2021

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Individuals Served

More than 31,600 individuals were served in person or through local partnerships. 

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Average Financial Assistance per Emergency

On average, a family received $1,121 in rent and/or utility assistance, nearly doubling last year's average.

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Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Sharing Hope, Warmth, & Light

Thank you for believing in me. Thank you for seeing me past my circumstances because I’ve come out on the other side.

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Thank You For Believing in Me

As the holiday season approaches, I want to thank you for believing in me.
Though you probably never met me, my family and I have you to thank for the hope, warmth, and light we will share over the coming months.

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Army Vet Finds Welcome Relief from Summer Heat

In the sweltering summer, George found welcome relief for he and his eight-year-old son with an air conditioner through Crisis Assistance Ministry and Electrolux.

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Haley’s New Friend

Rising fifth-grader Haley knows what she wants. Accompanied by her mother, she combs the aisles of Crisis Assistance Ministry’s Free Store looking to find just what she needs for her upcoming trip to camp.
An avid reader, Haley is among 150+ area scholars who will attend overnight camp this summer with the help of Wayfinders.

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Deborah: Growing Stronger As An Advocate

When we last looked in on Deborah, she was emerging from a time of crisis with a renewed sense of her purpose. Today, she’s thriving as a Customer Advocate sharing her story. And every time she does, she becomes a little bit stronger.

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Sometimes You Need A Friend

You could be that friend to offer hope and help during a trying time. With your help, people like Mary find that support through Economic Mobility specialists like Crisis Assistance Ministry staffer Randee. Caring community members like you have the unique opportunity to offer help during the initial financial crisis and to extend hope through vital life-changing resources like the Economic Mobility program. All with a gift before our Challenge comes to a close at midnight on April 30.

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Free Clothing, Household Goods & Furniture Distributed

Mecklenburg County residents received more than 300,000 items free-of-charge.

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Value of Free Clothing, Household Goods, & Furniture

More than 320,000 items were distributed at a value of almost one million dollars.

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Amount of Every Dollar Allocated toward Programs

93 cents of every dollar donated goes directly toward programs supporting our neighbors in need.

Preventing homelessness. Preserving dignity.

For over 40 years, Crisis Assistance Ministry has been here to meet families’ most basic needs addressing challenges brought by the community’s explosive growth and economic transition. 

By keeping families in their homes with utilities flowing, we prevent homelessness for those who are housing insecure.  

By providing clothing, shoes, household items, furniture, beds, and appliances free-of-charge, customers can divert limited financial resources towards essential bills.

By empowering customers to set personal goals and address the factors that contributed to their financial crisis, through regular meetings with a caseworker, families get on a path to economic mobility.  

By educating the community about the realities of poverty and lack of economic mobility, we put a face on the problem, serving as a voice for those served.

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Average Customer Income

Families receiving financial assistance earned an average gross monthly income of $1,708 compared to $4,850, the average for Mecklenburg County. 

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Customer Income Obligated to Rent, Utilities

On average, customers seeking assistance had 60% of their income obligated to pay rent and utilities.

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Emergency Housing Assistance

Your generosity enabled families in need to receive $5,033,899 in emergency housing assistance.