Help, Hope & Understanding

for people struggling with limited financial resources

Mission & Vision

The  mission  of Crisis Assistance Ministry is to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency.
Our  vision  is to inspire our community to justice and generosity as we provide help, hope, and understanding to people struggling with limited financial resources.

Overcoming Challenges, Reclaiming Purpose

After watching dementia slowly take her mother, battling her own depression, and ultimately retiring due to health difficulties, things got hard for Deborah. Loss of income and grief overtook her, and before long she was, in her own words, “sitting alone in the dark, with no lights, no food, and too much pride to ask anyone for help.”

That’s when the master’s prepared social worker found herself somewhere she never imagined: sitting across the desk from another social worker, seeking help to dig herself out. There, she remembers being met with kindness, concern, and hope.

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Sharing Hope, Warmth, & Light

Thank you for believing in me. Thank you for seeing me past my circumstances because I’ve come out on the other side.

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Thank You For Believing in Me

As the holiday season approaches, I want to thank you for believing in me.
Though you probably never met me, my family and I have you to thank for the hope, warmth, and light we will share over the coming months.

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Army Vet Finds Welcome Relief from Summer Heat

In the sweltering summer, George found welcome relief for he and his eight-year-old son with an air conditioner through Crisis Assistance Ministry and Electrolux.

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Haley’s New Friend

Rising fifth-grader Haley knows what she wants. Accompanied by her mother, she combs the aisles of Crisis Assistance Ministry’s Free Store looking to find just what she needs for her upcoming trip to camp.
An avid reader, Haley is among 150+ area scholars who will attend overnight camp this summer with the help of Wayfinders.

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Deborah: Growing Stronger As An Advocate

When we last looked in on Deborah, she was emerging from a time of crisis with a renewed sense of her purpose. Today, she’s thriving as a Customer Advocate sharing her story. And every time she does, she becomes a little bit stronger.

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Our Programs

Basic Needs

Mecklenburg County families receive help with life’s basic needs: emergency rent and utility assistance, clothing, household goods, furniture, beds, and appliances.

Economic Mobility

The Economic Mobility Program helps families move towards financial security and introduces pathways to economic opportunity. Enrolled families are given the opportunity to work one-on-one with a caseworker for an hour per week for up to 90 days.

Civic Engagement

In a vibrant city like Charlotte, it’s easy to overlook the fact that many are suffering amid affluence. Our Civic Engagement Program increases awareness of the complex issues facing more than 100,000 neighbors in Mecklenburg County living in poverty.

By the Numbers


Families Served

More than 20,000 households were served in person or through local partnerships. 


Average Financial Assistance per Emergency

On average, a family may receive $419 in rent and/or utility assistance.


Children Benefiting from Our Services

Children under 18 made up 42% of those benefiting from Crisis Assistance Ministry services. 

Community Impact Report

In fiscal year 2022, your support made it possible for Crisis Assistance Ministry to assist more than 40,000 individuals within more than 17,000 Mecklenburg County households.

Together, we continued to prevent homelessness, preserve dignity, and foster stability for low-income neighbors facing a financial crisis. Read about it in our Community Impact Report

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Ed is Hopeful for the Future

Ed Holland is a grandfather, a volunteer, and an all around good guy. He’s seen plenty of struggle as he connects with people in the community, but he also sees hope.

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Celebrating Volunteers

Nearly every day, volunteers share their time and their energy to support of Crisis Assistance Ministry’s critical mission: to  provide assistance  and advocacy for people in financial crisis, helping them move toward self-sufficiency. During National Volunteer Appreciation Week, and every week, we salute every neighbor who pitches in to strengthen this community in priceless ways.

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Crisis Assistance Ministry Advances Agency Strategy with a New Senior Leader

Crisis Assistance Ministry announces a new senior leader and a growing team responsible for advancing the agency’s mission. Adam Cline becomes chief advancement officer responsible for leading all philanthropic activities and will help lead a new chapter in Crisis Assistance Ministry’s growth.

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Four Ways to Help Families This Spring

As seasons change, many families discover the need to refresh their wardrobes: children have grown, last summer’s shoes are worn out, and there’s not a matching set of socks to be found. For low-wage earners, these needs can wreck a carefully balanced budget. Here are four ways you can help these neighbors meet their basic needs this season.

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Will Medicaid Expansion Help Mecklenburg?

This long-awaited move by North Carolina will provide welcome relief to many low-wage earners who often are not offered health insurance through their employers. Considering the struggles of working families here in Mecklenburg County, there are certainly thousands who will benefit from Medicaid expansion in our own community. Based on evidence from other states, it’s likely all of us will reap the benefits of improved community health, lower eviction rates, and a stronger safety net for our neighbors.

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Welcome New Board Members for 2023

Like many nonprofits, Crisis Assistance Ministry is fortunate to have the leadership of passionate and committed community members who serve on our Board of Directors. Meet the new members of this team of volunteers who bring a diversity of knowledge, skills, and experience to their oversight of our agency.

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A Cozy Coat Can Help Your Neighbors Stay Warm

Steve’s Coats for Kids welcomes new or gently used coats of all sizes, from children’s sizes up to adult sizes, and the coats that are collected in Charlotte-Mecklenburg will be added to the Crisis Assistance Ministry Free Store or distributed to our countywide Partner Agencies to provide to their clients.

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Covenant Impacts Charlotte

An intergenerational group of volunteers spent a Saturday morning getting things ready for Free Store shoppers who will shop free-of-charge in the coming weeks. Although a surprising chill – even for November – settled over Charlotte Saturday, the cheerful folks from Covenant Presbyterian Church …

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Sharing Hope, Warmth, & Light

Thank you for believing in me. Thank you for seeing me past my circumstances because I’ve come out on the other side.

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