Volunteer Opportunities for Individuals

Volunteers are invited to attend a Volunteer Information Session to learn about the many opportunities to serve at Crisis Assistance Ministry and for a tour of the agency. Volunteer information sessions are held on the first and third Tuesday of each month from 9:30 - 11:00 am. Registration is required!

Each volunteer job requires a specific set of skills and time commitment, from one-time projects to once per week responsibilities. You will receive detailed information on the current volunteer job openings when you attend an information session, and you will also fill out your volunteer application. Although we have a wide variety of volunteer opportunities the need in each of these areas fluctuates. Our Volunteer Manager will let you know which opportunities currently have a need.

* Required to attend a Volunteer Information Session

Volunteer Opportunities

*These opportunities require a Volunteer Information Session before service begins.

*Benefits Counselors

Assist customers with computer-based tools to identify available services and benefits to help them achieve financial stability.

*Customer Service

Volunteers, including bilingual Spanish/English, are needed to assist with intake, checkout, customer relations, and more in the Furniture Bank and Free Store.

*Clerical & Administrative Support

Helps each department across the agency make the most of our resources. Tasks include making phone calls, data entry, filing, help with mailings, scheduling appointments, and other clerical tasks.

*Furniture Bank

Customer Service, Bilingual Customer Service, Warehouse Assistants, Unloading Trucks, Data Entry, and Administrative tasks. Drivers and loaders are needed once a week, once a month or "on call" to pick up donations from individuals and businesses in the community.

*Poverty Simulation

Volunteers help our Advocacy Manager conduct workshops throughout the community. After attending a poverty simulation event conducted by Crisis Assistance Ministry, volunteers are recruited to make two-hour commitments to assist with future simulations.

These opportunities do not require prior attendance at Volunteer Information Session.

An Information Session is not required, but please contact us for more information and to schedule your shift in advance: volunteer@crisisassistance.org

Donation Door Attendant

Greet donors and receive donations of clothing and household goods for Free Store.

Drive Coordinators

Help organize collections of furniture appliances, and other household goods to be distributed through the Free Store or Furniture Bank.  Coordinate collection and delivery of items to Crisis Assistance Ministry.

Free Store Assistance

Bilingual Customer Service, Data Entry and Stockers are needed to assist with processing customers information and keeping the store stocked for customers. 


Help inspect and sort donations to the Free Store. This volunteer activity is available to individual volunteers and to groups and is available Tuesday thru Saturday between 9:00 a.m. and 4:30 p.m. 

On Call Furniture Pick-ups

Individuals or teams who can respond to "on call" requests to assist with loading and unloading bulk donations from local hotels, colleges, and other institutions. Time varies, but often pickups occur on a weekday.  


Can children volunteer?
Yes!  We have several opportunities for children over the age of 5. All children under 16 must be accompanied by an adult during their volunteer shift. The adult will also volunteer during this time.

What should I wear?
Attire will depend on the job you select. Be sure to ask the volunteer manager you are working with what you should wear for your specific job.

Do I need to schedule in advance?
Yes, if you plan to volunteer as an inspector for the Free Store, please call 2 days ahead to schedule your volunteer time. Unfortunately, we are not able to accommodate walk-ins. Email the Individual Volunteer Manager or call 704-371-3001 ext. 116.  All other tasks require attendance at a volunteer information session before you receive a volunteer assignment.