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Crisis Assistance Ministry

Crisis Assistance Ministry

Charlotte, NC

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“Don’t Feel Sorry for Me”

A recent discussion and training session brought together college-aged interns with community advocates who have experienced life on the bottom rung of the economic ladder in Charlotte. The wide-ranging conversation allowed participants to put themselves in the shoes of the people they will serve and to think a bit differently about the lives of people in poverty.

June 4, 2019

Tips for Talking About Poverty From People Who’ve Lived It

Recently, a dozen college interns from across the region gathered at Crisis Assistance Ministry as part of their orientation to a summer of service in Charlotte.   The interns will work in different roles at various organizations throughout the city, with one common theme:  serving marginalized people.

Leaders from Covenant and Myers Park Presbyterian churches, who will oversee the interns’ experiences, wanted to ensure the young people were grounded in an understanding of the issues surrounding poverty before heading into the field.  So, they turned to Crisis Assistance Ministry’s Civic Engagement Program.

The students were assigned a chapter from Gene Nichol’s new book, “The Faces of Poverty in North Carolina:  Stories from Our Invisible Citizens”, to read and were asked to create questions they’d like to ask people living in situations like the ones described in the book.

When the interns met with four community advocates to discuss the reality of life on the bottom rung of Charlotte’s economic ladder, the conversation was free-ranging and honest as advocates shared their personal experiences. 

Interns listened as the experts – people who have lived experience in poverty – shared their personal stories.

Imagine yourself in the other person’s skin

One question posed by an intern sparked heartfelt responses: “What advice do you have for someone just starting out as an advocate in the community?”  The answers were worded differently, but the message was the same:  imagine yourself in the other person’s skin.

Slow down.  Make eye contact.  Smile.  Suspend judgment and see the humanity within each person.  Understand that no one wants to experience poverty. 

Everyone wants the dignity of providing for their own needs.  No one wants to rely on public assistance or private charity.  No one chooses to be mentally ill, or physically disabled, or addicted to drugs.  At the core, we are all the same – the suit-wearing bankers striding down the street and the homeless people sleeping in the doorways they pass.

In a first-person account published a few years ago, “Not Poverty, Acute Financial Distress”,  author James Abro argued that we should not talk about “poverty,” due to the dehumanizing stigma associated with the word. Instead, he suggests the phrase “acute financial distress”.  When someone is in distress, he explained, we want to help them.

Abro also pointed out that poverty is typically seen as a permanent condition whereas, in reality, people slip in and out of poverty over their lifetimes.  The factors that lead to acute financial distress are varied – a car accident, job loss, divorce, health condition – the list goes on.  Each person’s story is unique and complex.  But, said Abro, “People prefer the stereotypes to the real stories – it makes it easier to maintain bad policies.”

Poverty isn’t just about money

One of the biggest takeaways for those in attendance was that poverty is not just about money.  It’s a constant barrage of stress – uncertainty, isolation, shame, and impossible choices.  For a glimpse at how tough those decisions can be, try your hand at an interactive quiz,  “Poverty Comes with Few Good Choices”.  The quiz appeared in the Winter 2019 edition of the Bush Institute’s journal, The Catalyst, which focuses on issues surrounding poverty.  

That edition also includes a conversation with Wes Moore, who grew up “on the precipice of poverty” and now leads one of the nation’s largest anti-poverty groups, Robin Hood.  “Too often,” he says, “When we talk about poverty, we talk about the people who are living in that terrible reality as if it’s a choice, or as if they’re lazy.”

Recognizing that poverty is the result of complicated and interrelated factors, and not a choice, is key. However, it’s equally important to see people suffering from acute financial distress as neither helpless nor hopeless. Surviving under such tremendous duress tends to forge strength and wisdom in people. They are survivors, and their voices need to be heard.  They are the experts in the subject of poverty and should be at the center of every conversation about it.

See me

As James (above) told the group, “Don’t feel sorry for me.  Just see me, really see me.  And listen to me.”

Filed Under: Advocacy Tagged With: Civic Education, Customer Advocates, Gene Nichol, James Abro, Poverty, Wes Moore

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When the basics are free, the rent gets paid. 💵

Shopping at the Free Store means parents can use limited dollars on housing, medicine, or gas instead of clothes and dishes.

Donated items turn into breathing room for families trying to stay housed - drop off your gently used or new items or shop our Amazon gift registry today!

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Congratulations to Sil Ganzó, from @ourbridgeforkids, for being named the 2025 Charlotte Woman of the Year!

At Crisis Assistance Ministry, we are honored to see her recognized alongside two leaders from our own history: founding CEO Caroline Love Myers and current CEO Carol Hardison who were both named Charlotte Woman of the Year.

All three women share a powerful common thread: they listen closely to neighbors who are often overlooked, create spaces where every family can belong, and turn urgent community needs into lasting change for Charlotte.

We are deeply honored to share this legacy and to celebrate Sil Ganzó as the 2025 Charlotte Woman of the Year.

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Years after getting help to keep a roof over her kids’ heads, Jennifer now leads Wells Fargo volunteer teams in our Free Store. The same place that once helped her through a hard season is where she now shows up for other families.

Want to see why serving here means so much to her?
👉 Read her full story at (link in bio).

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#WorldHealthDay, but make it spring cleaning. 🌱

Our Free Store helps neighbors find clothes, shoes, and everyday essentials—without spending a dime—so they can put more toward rent, meds, and keeping the lights on.

Freshen your closet, boost a family’s health. Want to see how the Free Store works and what we’re stocking this season?

Head to our bio to learn more and find out how your spring clean‑out can help fill the shelves. 💛

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Got a group that wants to do some good together? Come volunteer with us. 💛 (Link in the usual place 😏)

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If you’re looking for our impact, follow the lines.

Each ribbon on this carousel leads to one way neighbors, donors, and volunteers kept Charlotte families stable in FY 2025:

1️⃣ 43,927 neighbors received help when they needed it most.
2️⃣ 1.7 million items of clothing, household goods, and appliances were distributed free of charge.
3️⃣ $3.6 million in emergency rent assistance helped prevent eviction and homelessness.
4️⃣ 100% of Financial Empowerment graduates remained housed 12 months later.
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These aren’t just numbers. They are meals on tables, lights that stayed on, and leases that didn’t get broken.

👉 Swipe through, follow a line, and see how your support keeps Charlotte families housed, hopeful, and moving forward.

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