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Crisis Assistance Ministry

Crisis Assistance Ministry

Charlotte, NC

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Customer Stories

February 26, 2026

The Benefits Cliff: When Progress Costs Too Much

For most people, getting a raise at work is cause for celebration.

But for thousands of hardworking families, a raise can trigger something unexpected – and dangerous – called the benefits cliff.

Filed Under: Advocacy, Customer Stories Tagged With: Benefits Cliff, Economic Mobility

December 16, 2025

Sharing Hope, Warmth, & Light

Thank you for believing in me. Thank you for seeing me past my circumstances because I’ve come out on the other side.

Filed Under: Campaign, Customer Stories Tagged With: Customer, Financial Assistance, holiday 2025, holiday giving

November 30, 2025

Warm Hearts, Warm Smiles For More Than 20 Years

More than two decades ago, then WSOC Meteorologist Steve Udelson saw a need and rallied the Charlotte-Mecklenburg community to solve it. That first year, viewers donated about 3,000 coats for people served by Crisis Assistance Ministry. By the time Steve retired, the annual collection was averaging more than 30,000 coats. All told, Steve’s Coats is […]

Filed Under: Agency News, Customer Stories Tagged With: 50, 50 Years of Hope, Coats, Community, Free Store, WSOC TV 9 Coats for Kids

November 16, 2025

I Know How It Feels

On the day her family sought help at Crisis Assistance Ministry, Jennifer had to use her gas card at the convenience store to get bread and peanut butter to feed her three young children. It was the only way. They were completely out of cash and she did not have anything else to help them […]

Filed Under: Customer Stories, Volunteer Stories Tagged With: 50, 50 Years of Hope, Customer, Family, Jennifer Bihn

November 1, 2025

Julia: Giving Back in Gratitude

When we first told Julia’s story, almost a decade ago now, she was emerging from life-altering tragedy and grateful to have found help and hope at Crisis Assistance Ministry. With your support, her utilities were restored, she was connected to one-on-one coaching for longer term housing stability, and later found her voice as a Customer […]

Filed Under: Customer Stories, Volunteer Stories Tagged With: #PreserveDignity, Customer, customer advovate, Economic Mobility, Financial Assistance, Financial Empowerment, Gratitude, holiday giving, Housing Stability, Julia, Volunteers

October 21, 2025

Stronger Together: How Our Partner Agency Network Amplifies Impact

Every day in Mecklenburg County, families face unexpected crises – a job loss, a medical emergency, or a sudden rent increase – that threaten to upend their stability. When that happens, no one should have to face those challenges alone. That belief drives Crisis Assistance Ministry’s Partner Agency Network, a collaboration of organizations working together to ensure help arrives […]

Filed Under: Agency News, Customer Stories Tagged With: Community, Economic Mobility, Financial Assistance, Latin American Coaltion, Partnerships

August 21, 2025

Behind the Scenes: How Your Uniform Donations Reach Families

Every uniform tells a story. That tiny pair of navy blue pants? Donated by a family whose youngest just started middle school. The stack of red polos? Shipped from a kind stranger through our Amazon Wish List. Each item has a journey—and at Crisis Assistance Ministry, it’s our job to make sure those journeys end […]

Filed Under: Agency News, Customer Stories Tagged With: #PreserveDignity, Customer, Free Store, school uniforms, Volunteers

July 16, 2025

50 Stories for 50 Years

For 50 years, this community has come together here to offer help, hope, and understanding to Mecklenburg County neighbors in need of housing stability. In honor of this milestone year, we are sharing 50 stories of Crisis Assistance Ministry throughout the year. Here’s a recap so far:

Filed Under: Agency News, Customer Stories Tagged With: 50, 50YrsofHopeCLT, Customer, Economic Mobility, Financial Assistance

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Recent Posts

  • The Cycle of Poverty, Eviction, and Mental Illness
  • New Report Reveals Deepening Pressure on Charlotte Mecklenburg Families 
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  • Matthew Sharp headshotCrisis Assistance Ministry Names Matthew Sharp Chief Housing Stability Officer 

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Crisis Assistance Ministry

Contact Us

  • (704) 371-3001
  • 500-A Spratt St.
    Charlotte, NC 28206
  • Tax ID:
    EIN 56-1416719
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Recent Photos

crisisassistmin

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When the basics are free, the rent gets paid. 💵

Shopping at the Free Store means parents can use limited dollars on housing, medicine, or gas instead of clothes and dishes.

Donated items turn into breathing room for families trying to stay housed - drop off your gently used or new items or shop our Amazon gift registry today!

crisisassistmin

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🧾 Live in Mecklenburg County and need help filing your taxes? Today is your last chance to join a TAX-A-THON. Walk-in only at Ascend Nonprofit Solutions.

crisisassistmin

Open post by crisisassistmin with ID 17910488250370297
Congratulations to Sil Ganzó, from @ourbridgeforkids, for being named the 2025 Charlotte Woman of the Year!

At Crisis Assistance Ministry, we are honored to see her recognized alongside two leaders from our own history: founding CEO Caroline Love Myers and current CEO Carol Hardison who were both named Charlotte Woman of the Year.

All three women share a powerful common thread: they listen closely to neighbors who are often overlooked, create spaces where every family can belong, and turn urgent community needs into lasting change for Charlotte.

We are deeply honored to share this legacy and to celebrate Sil Ganzó as the 2025 Charlotte Woman of the Year.

crisisassistmin

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Years after getting help to keep a roof over her kids’ heads, Jennifer now leads Wells Fargo volunteer teams in our Free Store. The same place that once helped her through a hard season is where she now shows up for other families.

Want to see why serving here means so much to her?
👉 Read her full story at (link in bio).

crisisassistmin

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Zoom in to read 🔍

Swipe through and share this love-letter series to honor the people quietly holding our community together.

crisisassistmin

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#WorldHealthDay, but make it spring cleaning. 🌱

Our Free Store helps neighbors find clothes, shoes, and everyday essentials—without spending a dime—so they can put more toward rent, meds, and keeping the lights on.

Freshen your closet, boost a family’s health. Want to see how the Free Store works and what we’re stocking this season?

Head to our bio to learn more and find out how your spring clean‑out can help fill the shelves. 💛

crisisassistmin

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Name a better group activity than pulling up with @presenthelpmovement to inspect donations and stock shelves at @crisisassistmin. We’ll wait. 🙌🏽

These volunteers are making it easier for neighbors to find what they need—for free—at @crisisassistmin.

Got a group that wants to do some good together? Come volunteer with us. 💛 (Link in the usual place 😏)

crisisassistmin

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This is our official statement regarding the recent post. There’s more to the story than what appeared on your screen.

Thank you for standing beside us as we unpack it.

crisisassistmin

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If you’re looking for our impact, follow the lines.

Each ribbon on this carousel leads to one way neighbors, donors, and volunteers kept Charlotte families stable in FY 2025:

1️⃣ 43,927 neighbors received help when they needed it most.
2️⃣ 1.7 million items of clothing, household goods, and appliances were distributed free of charge.
3️⃣ $3.6 million in emergency rent assistance helped prevent eviction and homelessness.
4️⃣ 100% of Financial Empowerment graduates remained housed 12 months later.
​
These aren’t just numbers. They are meals on tables, lights that stayed on, and leases that didn’t get broken.

👉 Swipe through, follow a line, and see how your support keeps Charlotte families housed, hopeful, and moving forward.

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