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Crisis Assistance Ministry

Crisis Assistance Ministry

Charlotte, NC

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Shavonna’s Next Chapter

Last year, Shavonna's family struggled through chronic illness, furloughs, COVID-precautions, and more. But Shavonna's story is bigger than that. She's a survivor, a mother, a teacher, a caregiver. She's someone who encouraged others to fulfill their potential while questioning her own. Until now.

July 15, 2021

Last year, Shavonna’s family struggled through chronic illness, furloughs, COVID-precautions, and more. You can read about her financial crisis and how your generosity kept her housed until her employment returned in this story from December 2020.

But Shavonna’s story is bigger than that. She’s a survivor, a mother, a teacher, a caregiver. She’s someone who encouraged others to fulfill their potential while questioning her own. Until now.

“You can start where you are right now and change the ending”

– Shavonna

After her immediate emergency was resolved, Shavonna was invited to participate in Customer Advocate training. Over eight sessions, individuals who have been served at Crisis Assistance Ministry share their stories, learn how the community discusses poverty, practice public speaking and storytelling, and develop their own mission statement. In the end, participants are empowered with the tools to advocate for themselves and their neighbors.

What Shavonna found through the program was a sense of community and an insight into her own strength and resilience.

“I realized I have so much to offer and that all my life I’ve been giving,” she says. “I’m an advocate for children, I’m an advocate for single parents, I’m an advocate for women who’ve been dealing with domestic violence, I’m an advocate for people who’ve been overweight all their lives that want to feel like they are worth being around. I’ve been that all my life and never realized it until this class.”

For Shavonna, what began with a single payment to keep her family safely housed became a life-changing opportunity to find herself and her next chapter. Her ability to love and inspire others will continue to enrich our community throughout her lifetime. Thank you for making that possible for Shavonna and so many others in their moment of need.

As she looks back on her own journey, Shavonna is enthusiastic about her future. “I’m ready, so let’s get started.”

Filed Under: Customer Stories Tagged With: Civic Engagement, Customer, Customer Advocate, Customer Advocates, Shavonna

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Crisis Assistance Ministry

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  • (704) 371-3001
  • 500-A Spratt St.
    Charlotte, NC 28206
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    EIN 56-1416719
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When the basics are free, the rent gets paid. 💵

Shopping at the Free Store means parents can use limited dollars on housing, medicine, or gas instead of clothes and dishes.

Donated items turn into breathing room for families trying to stay housed - drop off your gently used or new items or shop our Amazon gift registry today!

crisisassistmin

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🧾 Live in Mecklenburg County and need help filing your taxes? Today is your last chance to join a TAX-A-THON. Walk-in only at Ascend Nonprofit Solutions.

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Congratulations to Sil Ganzó, from @ourbridgeforkids, for being named the 2025 Charlotte Woman of the Year!

At Crisis Assistance Ministry, we are honored to see her recognized alongside two leaders from our own history: founding CEO Caroline Love Myers and current CEO Carol Hardison who were both named Charlotte Woman of the Year.

All three women share a powerful common thread: they listen closely to neighbors who are often overlooked, create spaces where every family can belong, and turn urgent community needs into lasting change for Charlotte.

We are deeply honored to share this legacy and to celebrate Sil Ganzó as the 2025 Charlotte Woman of the Year.

crisisassistmin

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Years after getting help to keep a roof over her kids’ heads, Jennifer now leads Wells Fargo volunteer teams in our Free Store. The same place that once helped her through a hard season is where she now shows up for other families.

Want to see why serving here means so much to her?
👉 Read her full story at (link in bio).

crisisassistmin

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Zoom in to read 🔍

Swipe through and share this love-letter series to honor the people quietly holding our community together.

crisisassistmin

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#WorldHealthDay, but make it spring cleaning. 🌱

Our Free Store helps neighbors find clothes, shoes, and everyday essentials—without spending a dime—so they can put more toward rent, meds, and keeping the lights on.

Freshen your closet, boost a family’s health. Want to see how the Free Store works and what we’re stocking this season?

Head to our bio to learn more and find out how your spring clean‑out can help fill the shelves. 💛

crisisassistmin

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Name a better group activity than pulling up with @presenthelpmovement to inspect donations and stock shelves at @crisisassistmin. We’ll wait. 🙌🏽

These volunteers are making it easier for neighbors to find what they need—for free—at @crisisassistmin.

Got a group that wants to do some good together? Come volunteer with us. 💛 (Link in the usual place 😏)

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This is our official statement regarding the recent post. There’s more to the story than what appeared on your screen.

Thank you for standing beside us as we unpack it.

crisisassistmin

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If you’re looking for our impact, follow the lines.

Each ribbon on this carousel leads to one way neighbors, donors, and volunteers kept Charlotte families stable in FY 2025:

1️⃣ 43,927 neighbors received help when they needed it most.
2️⃣ 1.7 million items of clothing, household goods, and appliances were distributed free of charge.
3️⃣ $3.6 million in emergency rent assistance helped prevent eviction and homelessness.
4️⃣ 100% of Financial Empowerment graduates remained housed 12 months later.
​
These aren’t just numbers. They are meals on tables, lights that stayed on, and leases that didn’t get broken.

👉 Swipe through, follow a line, and see how your support keeps Charlotte families housed, hopeful, and moving forward.

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